Right to cancel
Please see our Terms & Conditions


Sale or Return
For the wines, only full cases will be accepted and wines must be returned in their original cases. Up to 20% of your order can be returned free of charge, by prior agreement. If more than 20% is returned there will be a charge for collection of £3.50 (not including VAT) per case for the whole consignment, with a minimum charge of £12.00. Only stock that is a current stock item can be returned and stock must be returned within two months of original delivery. Stock must be in good condition. Goods delivered in error by The Portuguese Conspiracy will be collected free of charge. Collection must be authorised by a shop manager.


Damaged Goods
For goods damaged during delivery we will offer the customer a replacement or refund. Notification must be by telephone, post or email within three working days of delivery.


Faulty Goods
If a product is found to be faulty we will be happy to offer a replacement or refund provided you contact us by telephone, post or email within three working days of delivery. You may be required to return the unfinished product for inspection, with cost of shipping  back to us refundable when the product is assessed as faulty.


Incorrect Goods Delivered
In the unusual event that we delivery the wrong goods to you, we will offer you a refund or replacement of the incorrect product, on return of the order(s) in question. Notification must be by telephone, post or email within three working days of delivery. The shipping costs of returning the product(s) to us will be refunded.
In all the above cases please contact us with the details of items and quantities prior to arranging a return.For additional information please call 020 7254 5813 or e-mail us at theportugueseconspiracy@gmail.com